Torchwood ransomware

September 8, 2018

What is Torchwood

Torchwood ransomware – a dangerous file-encrypting virus which uses a unique encryption algorithm to lock up valuable documents.

Torchwood ransomware is one of the oldest file-encrypting cyber threats which started its activity in 2013. This dangerous virus manages to infect computer systems which are not protected appropriately. Additionally, cybercrooks modify various system settings manually, and, when the process is completed, the Torchwood virus drops its hazardous payload and starts the encryption. Files are locked with the .TRCHWD, .torchwood, or .TORCHWOOD extensions by using an AES cipher. After that, crooks display a ransom note which urges victims to show contact via email address and pay the demanded ransom to receive a decryption code for blocked documents.

Torchwood ransomware

Torchwood ransomware encrypts files such as:

Audio; Video; Image; PDFs; Databases; Spreadsheets; etc.

Once such data is locked, users are not able to access it as Torchwood ransomware changes its structure by using a unique code. Both decryption and encryption keys are stored on external servers and kept out of reach for anyone except the criminals themselves. Without having decryption keys, the recovery process is almost impossible to even for highly-experienced IT specialists.

Download Removal Toolto remove Torchwood

However, we do not recommend contacting the crooks or paying the demanded price. No matter it might seem like the easiest way to get your files back, malware researchers have warned victims that they can be left scammed and face financial losses. If you happen to spot encrypted files with the beforementioned appendixes, you need to remove Torchwood virus from your computer system at first. For such purpose, we advise installing anti-malware help such as or any other trustworthy computer fixing program.

Dealing with ransomware threats is never a good idea as some ransomware-type viruses can also decrease system protection or even disable the antivirus program. Beware that such processes can increase the risk of various computer infections. If you want to avoid such damaging consequences, you need to perform the Torchwood ransomware removal as soon as you spot the first symptoms.

Taking into account the ransom fee, note that it can differ each time for every victim. However, it is known that cybercrooks are very likely to use cryptocurrency, e.g., Bitcoin, Monero, Dash.

Here is the extraction for the Torchwood virus ransom message:

How does Torchwood works

If you have a ransomware infection in your computer, there is a big chance that it might have come from a spam email that you have opened recently and managed to launch an attachment that was clipped to it. You need to be careful with such phishing messages as they might come legitimate-looking. However, if you ever receive spam and you are not expecting anything important at the moment, get rid of all questionable emails permanently.

Additionally, we advise increasing your computer system protection automatically. What you need to do is download and install antivirus protection on your PC. Make sure you chose an expert-tested and trustworthy program to achieve best results. Once you install the antivirus, check it regularly and ensure that all required updates are performed from time to time. If taken care of properly, this security tool will let you avoid various dangerous malware infections that can enter computer systems unnoticed.

Download Removal Toolto remove Torchwood

How to delete Torchwood

If you want to remove Torchwood ransomware from your affected computer system, you need to make sure that you pick the right elimination tool for this purpose. We suggest using , , or Anti-MalwareNorton Internet Security. However, you can feel free to use any tools that you have on your computer as long as they function properly and are tested by IT experts.

There is no possibility to perform the Torchwood ransomware removal manually if you do not have enough experience in such a sphere. Better chose to do it with the help of a trustworthy tool, the process will be completed safely and will not require much of the user’s effort. Once its done, make sure you carry out some system backups to check if all virus-related components have been removed successfully.

Stage 1: Delete Browser Extension

First of all, we would recommend that you check your browser extensions and remove any that are linked to Torchwood. A lot of adware and other unwanted programs use browser extensions in order to hijacker internet applications.

Remove Torchwood Extension from Google Chrome

  1. Launch Google Chrome.
  2. In the address bar, type: chrome://extensions/ and press Enter.
  3. Look for Torchwood or anything related to it, and once you find it, press ‘Remove’.

Uninstall Torchwood Extension from Firefox

  1. Launch Mozilla Firefox.
  2. In the address bar, type: about:addons and press Enter.
  3. From the menu on the left, choose Extensions.
  4. Look for Torchwood or anything related to it, and once you find it, press ‘Remove’.

Delete Torchwood Extension from Safari

  1. Launch Safari.
  2. Press on the Safari Settings icon, which you can find in the upper-right corner.
  3. Select Preferences from the list.
  4. Choose the Extensions tab.
  5. Look for Torchwood or anything related to it, and once you find it, press ‘Uninstall’.
  6. Additionally, open Safari Settings again and choose Downloads.
  7. If Torchwood.safariextz appears on the list, select it and press ‘Clear’.

Remove Torchwood Add-ons from Internet Explorer

  1. Launch Internet Explorer.
  2. From the menu at the top, select Tools and then press Manage add-ons.
  3. Look for Torchwood or anything related to it, and once you find it, press ‘Remove’.
  4. Reopen Internet Explorer.In the unlikely scenario that Torchwood is still on your browser, follow the additional instructions below.
  5. Press Windows Key + R, type appwiz.cpl and press Enter
  6. The Program and Features window will open where you should be able to find the Torchwood program.
  7. Select Torchwood or any other recently installed unwanted entry and press ‘Uninstall/Change’.

Alternative method to clear the browser from Torchwood

There may be cases when adware or PUPs cannot be removed by simply deleting extensions or codes. In those situations, it is necessary to reset the browser to default configuration. In you notice that even after getting rid of weird extensions the infection is still present, follow the below instructions.

Use Chrome Clean Up Tool to Delete Torchwood

  1. Launch Google Chrome.
  2. In the address box, type: chrome://settings/ and press Enter.
  3. Expand Advanced settings, which you can find by scrolling down.
  4. Scroll down until you see Reset and Cleanup.
  5. Press on Clean up computer. Then press Find.

This Google Chrome feature is supposed to clear the computer of any harmful software. If it does not detect Torchwood, go back to the Clean up computer and reset settings.

Reset Mozilla Firefox to Default

If you still find Torchwood in your Mozilla Firefox browser, you should be able to get rid of it by restoring your Firefox settings to default. While extensions and plug-ins will be deleted, this will not touch your browser history, bookmarks, saved passwords or Internet cookies.

  1. Launch Mozilla Firefox
  2. Into the address box, type: about:support and press Enter.
  3. You will be redirected to a Troubleshooting Information page.
  4. From the menu on the right side, select Refresh Firefox.
  5. Confirm your choice by clicking Refresh Firefox in the new window.
  6. Your browser will close automatically in order to successfully restore the settings.
  7. Press Finish.

Reset Safari Browser to Normal Settings

  1. Launch Safari.
  2. Press on the Safari Settings icon, which you can find in the upper-right corner.
  3. Press Reset Safari.
  4. A new window will appear. Select the boxes of what you want to reset or use the screenshot below to guide you. Once you have selected everything, press ‘Reset’.
  5. Restart Safari.

Restore Internet Explorer to Default Settings

  1. Launch Internet Explorer.
  2. From the top menu, press on Tools and then Internet Options.
  3. In the new window that opens, choose the Advanced tab.
  4. At the bottom of the window, below Reset Internet settings, there will be a ‘Reset’ button. Press that.

While extensions and plug-ins will be deleted, this will not touch your browser history, bookmarks, saved passwords or Internet cookies.

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