AcroWare ransomware

September 19, 2018

What is AcroWare

AcroWare is a screenlocker which is also known as AcroWare CryptoLocker ransomware.

AcroWare is a dangerous virus which is also known as AcroWare CryptoLocker ransomware. According to the experts, this malware does not encrypt information on the targeted device rather than lock the screen. However, the ransom note claims that all files are encrypted with a sophisticated algorithm, and any attempts to remove AcroWare would lead to the loss of data. Victims have 72 hours to pay $80 in Bitcoins for AcroWare decryptor and contact the criminals via alphaoil@mail2tor.com email address.

AcroWare ransomware

People might get infected with AcroWare ransomware if they open a malicious spam email attachment. Once they the executable file of the malware is dropped on the system, victims receive a ransom note in a pop-up window informing that the computer got sniped by AcroWare CryptoLocker. The full message states the following:

Note that even if the ransom note claims that all files on the system are encoded, AcroWare does not perform data encryption. This malware locks the screen to trick people into believing that they must pay the ransom in order to get rid of AcroWare and get back their information. In fact, you will not lose your files if you uninstall AcroWare ransomware. Security researchers note that you should get rid of the virus to protect your system and get back the access to your data. Although, you must perform AcroWare removal properly.

Download Removal Toolto remove AcroWare

For that, the easiest way is to boot your computer into Safe Mode and install a professional security software. You can learn how to enter Safe Mode from the guidelines at the end of this article and get to uninstall the virus. Additionally, there are tools presented below to help you recover data if it was damaged.

How does AcroWare works

Despite the accessible information online, people continue opening malicious spam emails and infecting their computers with ransomware. Likewise, malware developers take advantage of credulous people and employ social engineering tactics to trick users.

Usually, malicious spam emails are designed to resemble electronic letters coming from well-known companies. Be aware that they might include the firm’s logo or other visual elements. However, this is merely a trick to lure unsuspecting users into opening the infected attachment.

Note that spam emails commonly urge the person to open the attachment or link. Thus, you should never open any content from the email if it raises suspicions. The best way to protect your computer is to use a reliable antivirus with real-time protection.

How to delete AcroWare

It is evident that ransomware-type viruses are highly dangerous. Some of the file-encrypting cyber threats might even be able to infiltrate the system with more malware. Therefore, you should get help from professionals to complete AcroWare removal safely.

The most convenient way to remove AcroWare ransomware for regular computer users is to download and install a robust security software. Our top three choices are , , and Anti-MalwareNorton Internet Security. These security tools are effective and easy-to-use when it comes to ransomware attacks.

Stage 1: Delete Browser Extension

First of all, we would recommend that you check your browser extensions and remove any that are linked to AcroWare. A lot of adware and other unwanted programs use browser extensions in order to hijacker internet applications.

Download Removal Toolto remove AcroWare

Remove AcroWare Extension from Google Chrome

  1. Launch Google Chrome.
  2. In the address bar, type: chrome://extensions/ and press Enter.
  3. Look for AcroWare or anything related to it, and once you find it, press ‘Remove’.

Uninstall AcroWare Extension from Firefox

  1. Launch Mozilla Firefox.
  2. In the address bar, type: about:addons and press Enter.
  3. From the menu on the left, choose Extensions.
  4. Look for AcroWare or anything related to it, and once you find it, press ‘Remove’.

Delete AcroWare Extension from Safari

  1. Launch Safari.
  2. Press on the Safari Settings icon, which you can find in the upper-right corner.
  3. Select Preferences from the list.
  4. Choose the Extensions tab.
  5. Look for AcroWare or anything related to it, and once you find it, press ‘Uninstall’.
  6. Additionally, open Safari Settings again and choose Downloads.
  7. If AcroWare.safariextz appears on the list, select it and press ‘Clear’.

Remove AcroWare Add-ons from Internet Explorer

  1. Launch Internet Explorer.
  2. From the menu at the top, select Tools and then press Manage add-ons.
  3. Look for AcroWare or anything related to it, and once you find it, press ‘Remove’.
  4. Reopen Internet Explorer.In the unlikely scenario that AcroWare is still on your browser, follow the additional instructions below.
  5. Press Windows Key + R, type appwiz.cpl and press Enter
  6. The Program and Features window will open where you should be able to find the AcroWare program.
  7. Select AcroWare or any other recently installed unwanted entry and press ‘Uninstall/Change’.

Alternative method to clear the browser from AcroWare

There may be cases when adware or PUPs cannot be removed by simply deleting extensions or codes. In those situations, it is necessary to reset the browser to default configuration. In you notice that even after getting rid of weird extensions the infection is still present, follow the below instructions.

Use Chrome Clean Up Tool to Delete AcroWare

  1. Launch Google Chrome.
  2. In the address box, type: chrome://settings/ and press Enter.
  3. Expand Advanced settings, which you can find by scrolling down.
  4. Scroll down until you see Reset and Cleanup.
  5. Press on Clean up computer. Then press Find.

This Google Chrome feature is supposed to clear the computer of any harmful software. If it does not detect AcroWare, go back to the Clean up computer and reset settings.

Reset Mozilla Firefox to Default

If you still find AcroWare in your Mozilla Firefox browser, you should be able to get rid of it by restoring your Firefox settings to default. While extensions and plug-ins will be deleted, this will not touch your browser history, bookmarks, saved passwords or Internet cookies.

  1. Launch Mozilla Firefox
  2. Into the address box, type: about:support and press Enter.
  3. You will be redirected to a Troubleshooting Information page.
  4. From the menu on the right side, select Refresh Firefox.
  5. Confirm your choice by clicking Refresh Firefox in the new window.
  6. Your browser will close automatically in order to successfully restore the settings.
  7. Press Finish.

Reset Safari Browser to Normal Settings

  1. Launch Safari.
  2. Press on the Safari Settings icon, which you can find in the upper-right corner.
  3. Press Reset Safari.
  4. A new window will appear. Select the boxes of what you want to reset or use the screenshot below to guide you. Once you have selected everything, press ‘Reset’.
  5. Restart Safari.

Restore Internet Explorer to Default Settings

  1. Launch Internet Explorer.
  2. From the top menu, press on Tools and then Internet Options.
  3. In the new window that opens, choose the Advanced tab.
  4. At the bottom of the window, below Reset Internet settings, there will be a ‘Reset’ button. Press that.

While extensions and plug-ins will be deleted, this will not touch your browser history, bookmarks, saved passwords or Internet cookies.

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